One Infra

Evidence that arrives with the job, not after it.

For contractors delivering utility network, trenchless and connections work, starting with water networks. Capture completion evidence the same way for each job type, check it while gaps can still be fixed, and reuse it rather than type it again.

Written for

  • 01Contractors on water mains renewal, repairs and leakage-related work
  • 02Service connection and multi-utility connection teams
  • 03Trenchless installation and rehabilitation specialists
  • 04Operations teams in larger delivery organisations

01On record

What each job type needs before it can close

The detail varies by client and contract. The pattern does not: every job type has a known set of photographs, measurements and records, and they are easiest to capture while the ground is open.

On site, a job is done when the ground is reinstated and the gang moves on. In the office, it is done when the client accepts the evidence. The time between the two is where jobs stall.

A photograph from the wrong angle, a depth that was never written down, a reinstatement logged against the wrong job: each one holds a job open. Most of these gaps are predictable. What each job type needs is known before the crew arrives.

Completeness checkEXAMPLE CHECKLIST
  • Excavation and connection photographsReceived
  • Depth of cover and pipe lengthReceived
  • Materials usedReceived
  • Reinstatement photographMissing
  • Client job referenceReceived
  • Supervisor sign-offReceived
5 of 6 items received
ExampleIllustrative workflow using fictional data. The final solution is scoped around your process and systems.
Job type PhotographsMeasurementsMaterials and testsAlso kept with the job
Service connection New or renewed supply to a property
  • Excavation open, services exposed
  • Connection made, before backfill
  • Surface reinstated
  • Pipe length and diameter
  • Depth of cover
  • Position of the connection
  • Pipe and fittings used
  • Test result, where required
  • Property and client job references
  • Meter or boundary box details, where fitted
Mains repair Burst or leak repair on a live main
  • Defect before repair
  • Repair fitting installed
  • Trench before backfill
  • Main diameter and material
  • Excavation size and depth
  • Repair clamp or coupling used
  • Length of pipe replaced, if any
  • Cause of failure as observed
  • Supply interruption times, where the client asks for them
Trenchless section Directional drilling, pipe bursting or lining
  • Launch and reception pits
  • Pipe or liner before installation
  • Connections at each end
  • Installed length and pipe size
  • Depth at each pit
  • Drilling or bore log, where produced
  • Pipe or liner material and batch details
  • Jointing records and test results, where used
  • Equipment used
  • Ground conditions noted by the crew
Reinstatement Interim or permanent, footway or carriageway
  • Each layer, as the client requires
  • Finished surface with a scale reference
  • Reinstated area
  • Layer depths
  • Material used for each layer
  • Interim or permanent, and date completed
  • Link to the original excavation
  • Street works references

ExampleGeneric examples, not a specification. Each client’s own requirements decide what a job needs, and the workflow review starts from those.

Talk through your job types

02First workflow

First workflow: completion evidence by job type

Start with one job type, one client’s requirements or one place where the same details are typed in twice.

  1. Evidence defined per job typePhotographs, measurements and materials listed for each job type, with each client’s own requirements added where they differ.
  2. Prompts at the point of workThe crew is asked for each item in the order the work happens. Field connectivity is assessed early.
  3. A check when the record arrivesThe office sees what is missing when the record comes in, with street works references and reinstatement dates kept with the job.
  4. Records that follow the jobThe same evidence is reused for the client submission and the commercial review, rather than typed again.

Then: one job, typed into every system, once

  1. On site

    Field app, paper sheet or phone photos

    First recordedJob reference, work done, measurements, photographs

  2. In the office

    Job tracking spreadsheet

    Typed againJob reference, completion date, status, quantities

  3. For the client

    Client’s submission website or form

    Typed againJob reference, completion details, photographs renamed and uploaded

  4. For valuation

    Commercial or finance system

    Typed againQuantities and references for valuation and invoicing

Client systems vary

We do not assume any client’s system can be connected. Where one offers no way in, records can be laid out in the order and format it asks for, so whoever submits them works from one complete record. The workflow review establishes what is possible before anything is built.

03Example

See it in a working day

A render from the walkthrough: the miniature works site with its trench and excavator, and the small cutaway office beside it.

Example3D walkthrough · fictional data

A working day. Connected.

A short 3D walkthrough with fictional data: a duct installation record goes from the supervisor’s tablet to the office, back to site for a missing photograph, and into a job pack.

Open the walkthrough

Next step

Which job type takes longest to close?

Tell us about one job type, one client’s evidence requirements or one place where details are typed in twice. We will talk it through and suggest a sensible next step.

Discuss a workflow

Prefer email? hello@oneinfra.co.uk